I'm happy I decided on this bike! It feels very sturdy when standing up in position 3 and gives me plenty of resistance. (I'm about 250lbs) The bike was not difficult to assemble & easy to move to a different room. It's so quiet, I was able to ride while my light-sleeper toddler was napping today!!
I'm disappointed my handlebars came in ripped in one place. It'll get worse over time given the location. Since it doesn't prevent me from using the bike, I'm not returning it.
There's no website, number or email to be found on the instruction manual yet the product description boasts 18 month guarantee. If I hear from customer service, I'll update my review.